No Refund No Exchange and No Cancellation policy
Order Cancellations:
- Orders can be canceled within 24 hours of placement for a full refund.
- Custom or personalized orders cannot be canceled once processing begins.
- Once order is confirmed – No changes would be allowed.Please check everything before order confirmation .
Refunds:
- TheArtkari does not provide the option to refund or exchange products once purchased. The exact size and colour are mentioned to avoid the need to exchange the product, so check images and read description before purchasing.Furthermore, the Quality Check team checks each product to ensure it does not have any defects.
- Refunds are applicable only for items that have manufacturing defects, damaged during transit, or if the wrong product is delivered.
- To request a refund, contact us at (support email) within 48 hours of receiving your order with proof of damage or defect.
- To be eligible for a refund, you are required to record a video of opening the package to prove that you received an already defective product. Do share your order number along with an unboxing video.
- The team will respond to the complaint query within 5 working days and get in touch with you.
Non-Refundable Items:
- Workshops, digital downloads are non-refundable.
Refund Process:
- Once approved, refunds will be processed within 7-10 business days.
- The amount will be credited back to the original payment method.
In case the delivery status shows “delivered” and you have not received the product yet, you need to intimate us within 24 hours. You are requested to send an email with your order id with the subject “wrong delivery status” to (support email).
Failing to do so within 24 hours does not give you any refund or any support from our team.